Pengaruh Work Life Balance dan Stres Kerja Terhadap Turnover Intention pada Bank Sumut Kota Medan

Abstract

The banking business in Indonesia, particularly in Medan City, has experienced rapid development in recent decades. However, the banking industry in this city also faces significant challenges in managing its workforce. Employees in the Credit Division of Bank Sumut’s Head Office in Medan are experiencing a phenomenon of turnover intention, some of which ultimately result in resignations. Researchers have identified the possibility that a lack of work-life balance and jobrelated stress are the causes. The purpose of this study is to analyze the relationship between the variables of Work-Life Balance and Job Stress with Turnover Intention. This study also aims to examine the impact of these two variables on the declining performance phenomenon in the Credit Division of Bank Sumut’s Head Office in Medan. This research was conducted using a quantitative method with an associative approach. Data were collected through questionnaires distributed to 50 employees using a total sampling technique, supported by secondary data such as various books and previous studies. The data were analyzed using instrument tests, classical assumption tests, multiple linear regression, and hypothesis testing as tools for data interpretation. The results of the study show that Work-Life Balance and Job Stress significantly influence Turnover Intention, with levels of correlation and influence at 90.8% and 81.6%, respectively. The findings indicate that a lack of work-life balance and job stress are the causes of the turnover intention phenomenon.