Penerapan Model Antrian Jaringan Jackson pada Antrian Pengunjung di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Batu Bara

Abstract

Queues are a common problem in society, queues can occur because the level of service demand is greater than the level of facility capacity to provide services. Jackson network queue is a queue model used to describe a queue system consisting of several interconnected locations or servers, where customers move between locations based on certain rules. Jackson network queue refers to the application of queues to model a service system consisting of several stages or interconnected service locations to improve efficiency and reduce customer waiting time. Data collection was carried out at the Population and Civil Registration Office of Batubara Regency for ten days, the counters studied were the registration counter and the recording counter. The initial queue model is Single Channel-Multi Phase with 1 registration counter and 5 recording counters. The results obtained after applying the Jackson queue network method, namely the queue model changed to Multi Channel-Multi Phase by adding workstations and the number of employees at each workstation, for 2 registration workstations, 5 general/regular recording workstations, and 1 special recording workstation for visitors who do not have complete files. The results obtained are that the waiting time for visitors at the registration counter and the recording counter is 9 minutes, shorter than before using the Jackson network queuing system with a total of 23 minutes. These results can be used as a reference to speed up the waiting time for visitors at the Population and Civil Registration Office of Batubara Regency.