Pengaruh Kompetensi dan Kinerja Pegawai terhadap Kualitas Pelayanan Masyarakat di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan

Abstract

One of the main duties of the government is to provide public services to fulfill the desires and needs of the community, with the aim of improving public welfare. Improving the quality of public services in Medan Investment and One-Stop Integrated Service Department plays an important role in meeting the needs of the community. Enhancing service quality can be supported by the competence and performance of employees at the Medan Investment and One-Stop Integrated Service Department. The research method used is a quantitative technique. Quantitative techniques are research methods that use numbers and statistics to collect and analyze data. The population of this research are the employees at the Medan Investment and One-Stop Integrated Service Department, with a sample size of 126 respondents. This research examines two variables that affect the quality of public services: performance and competence of the employee. The data collection technique employed involves filling out questionnaires.