Persepsi Pengguna terhadap Perpustakaan Bank Indonesia Provinsi Kepulauan Riau

Abstract

This study aimed to explore the perceptions of internal and external users towards the Bank Indonesia Library in the Riau Islands Province, using the Indonesian National Standard for Non-Governmental Special Libraries, Number 7 of 2022. The research method used is descriptive research, with a research population of all users of the Bank Indonesia Library of the Riau Islands. The sampling technique used is simple random sampling, with a sample size of 55 respondents. Data collection was conducted through the distribution of questionnaires directly at the research location.The results of the study showed the following average achievements: the average percentage of responses for the library collection standard is 82%, the average percentage of responses for the library facilities and infrastructure standard is 82%, the average percentage of responses for the library services standard is 88%, the average percentage of responses for the library staff standard is 88%, the average percentage of responses for the library management standard is 93%, and the average percentage of responses for the library operation standard is 91%. Overall, the average achievement of the Bank Indonesia Library in the Riau Islands Province, based on the National Standard for Non-Governmental Special Libraries Number 7 of 2022, is 87%. Based on the percentage results of the average responses from the respondents, it can be concluded that the library has met the established standards with very good achievement.