Business Process Improvement untuk Perbaikan Proses Bisnis dan Perancangan Standard Operating Procedure (SOP) dengan Menggunakan Metode Value Added Assesment(Studi Kasus: Five & Co Café Padang Sidempuan)

Abstract

Five & co cafe is a cafe that sells all kinds of food and beverages. Five & co cafe, recently, continues to receive complains from customers regarding the ordering system for all menu items, delivery orders and customers service. Custimer encounter prolonged waiting periods for their food and beverages to be ready and perspective of the cutomers. Problems occured in the business process of five & co cafe can be improved by designing a new bussiness process. A new business operations and then conducting a mapping procedure. Moreover, business process analysis is carried and to identify the weakness of the business process so a business proposals, one of which will be choseb later. The mapping is carried out using IDEF0 as a tool. Based on business process analysis results, it indicates that the improvements are in the form of removal useless process and addition of the process to overcome the problem, as well as by giving responsibility as the owner process, making the form of goods procurement, and making Sop for eachprocess. The research results indicate that the business procedures that require immadiate improvement are: sales procedure, production process, purchasing process, and complaints management process.