Peranan Teknologi Informasi Dalam Meningkatkan Efektivitas Pelayanan Klaim Pada Kantor Bpjs Ketenagakerjaan Cabang Medan Kota

Abstract

Background: Information Technology (IT) plays an important role in increasing the effectiveness of claims services at the BPJS Employment Medan City Branch office. The implementation of the e-Claim system information technology is very helpful in improving service quality and increasing satisfaction of BPJS Employment participants. Objective: This research aims to determine the role of information technology in improving the effectiveness of claims services at the Medan City branch of the BPJS Employment office. Method: The subjects of this research were employees and staff of the service division and participants. Data collection instruments in this research used questionnaires, observation and documentation from the Head of the Service Division. Results: The research results show that information technology has an influence on the effectiveness of services at the BPJS Employment office because the e-Claim system has helped to increase ease and security in services, as well as increasing speed and efficiency in the claims process. Thus, information technology has played an important role in increasing the effectiveness of claims services at the BPJS Employment office Conclusion: The influence of Information Technology on the BPJS Employment Office is good so that it can support increasing the effectiveness of services to employees/staff. By implementing an e-Claim system which is very helpful and makes it easier for participants to submit claims and increases participant satisfaction by making it easy to access the e-Claim system anywhere and more efficiently.