Persepsi Pemustaka terhadap Kualitas Layanan Perpustakaan Universitas Prima Indonesia

Abstract

This research aimed to evaluate the users' perception of the service quality of the Library University of Prima Indonesia. The research was conducted at the Library University of Prima Indonesia, located at Belakang Pajak street Number. 10, Medan. The method in this research was descriptive with a quantitative approach. The data collection technique was conducted through a survey using a questionnaire. The respondents of this research were library users at University of Prima Indonesia (UNPRI), with a sample size of 93 people taken from a population of 2,432 library visitors. The results of this research showed that the users' perception of the quality of circulation services, which included indicators of empathy, responsiveness, assurance, and reliability (Affect Service), obtained an average score of 3.91, categorized as satisfactory. The perception of guidance and access facilities (Personal Control), which covered ease of access, individual comfort, confidence, and modem equipment, obtained an average score of 3.74 (satisfactory). Meanwhile, the perception of information access (Information Access), which included the scope and speed of access time, obtained an average score of3.65 (satisfactory).