| dc.description.abstract | This research aimed to evaluate the users' perception of the service quality of the
Library University of Prima Indonesia. The research was conducted at the Library
University of Prima Indonesia, located at Belakang Pajak street Number. 10,
Medan. The method in this research was descriptive with a quantitative approach.
The data collection technique was conducted through a survey using a
questionnaire. The respondents of this research were library users at University of
Prima Indonesia (UNPRI), with a sample size of 93 people taken from a
population of 2,432 library visitors. The results of this research showed that the
users' perception of the quality of circulation services, which included indicators
of empathy, responsiveness, assurance, and reliability (Affect Service), obtained
an average score of 3.91, categorized as satisfactory. The perception of guidance
and access facilities (Personal Control), which covered ease of access, individual
comfort, confidence, and modem equipment, obtained an average score of 3.74
(satisfactory). Meanwhile, the perception of information access (Information
Access), which included the scope and speed of access time, obtained an average
score of3.65 (satisfactory). | en_US |
