Analisis Pengukuran Kinerja Rantai Pasok di PT. DSV Solutions Indonesia Menggunakan Metode SCOR dan AHP

Abstract

PT. DSV Solutions Indonesia is a company operating in the logistics service sector, specializing in areas such as warehousing. The company is responsible for receiving, storing, and delivering finished goods to consumers. However, the company faces challenges such as delays in the inbound and outbound processes, which hinder the operational efficiency of the warehouse. This study aims to evaluate and analyze the performance of PT. DSV Solutions Indonesia's warehouse supply chain using the Supply Chain Operations Reference (SCOR) model and the Analytical Hierarchy Process (AHP). The research identified 23 Key Performance Indicators (KPIs), determined based on the company's actual conditions. These KPIs were normalized using the Snorm de Boer method. Subsequently, AHP weighting was applied at levels 1, 2, and 3 to derive the final weights. Using the traffic light system for KPI categorization, the study found 11 KPIs categorized as green, 4 as yellow, and 8 as red. Based on the measurements, the final performance score for the warehouse supply chain of PT. DSV Solutions Indonesia was 71,857, which falls into the good category. Improvement suggestions for the red KPIs and enhancements for the yellow KPIs include conducting supplier selection, proper planning, auditing the warehouse, reorganizing the warehouse layout, evaluating warehouse operations, developing standard operating procedures (SOPs) for waste carton utilization, assessing material handling processes, mapping transportation processes, and creating specific delivery schedules for defective products.