| dc.description.abstract | The current student complaint process at the Faculty of Vocational Studies still faces challenges in terms of efficiency, transparency, and ease of access, which potentially hinders the optimal submission of complaints and handling of issues. This research aims to design and implement a website- based student complaint system that can be a solution to these problems. The research method used includes needs analysis, system design using Unified Modeling Language (UML) such as Use Case Diagrams and Activity Diagrams, database design with Entity Relationship Diagrams (ERD), as well as system implementation and testing. The developed system allows students to submit complaints online, track the status of their complaints. Meanwhile, faculty administrators can manage, respond to, and monitor all complaints centrally. Black Box testing results show that all system functionalities operate well as expected. With this system, it is hoped that the student complaint process at the Faculty of Vocational Studies will become more efficient, transparent, accountable, and improve the quality of service and communication between students and the faculty. | en_US |
