Browsing Master Theses by Keyword "accessibility"
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Pengaruh Public Complaining dan Complaint Handling dalam Social Media terhadap Kepuasan Pelanggan (Studi Kasus pada Tokopedia)
(Universitas Sumatera Utara, 2021)Customer satisfaction is an effort to fulfill customer needs and demand as well as to fulfil the provisions concerning its realization to balance customer expectation, and it is vital as it benefits the company. However, ...