Master Theses
Master Theses
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Pengaruh Public Complaining dan Complaint Handling dalam Social Media terhadap Kepuasan Pelanggan (Studi Kasus pada Tokopedia)
(Universitas Sumatera Utara, 2021)Customer satisfaction is an effort to fulfill customer needs and demand as well as to fulfil the provisions concerning its realization to balance customer expectation, and it is vital as it benefits the company. However, ... -
Pengaruh Emotional Branding, Emotional Experience dan Brand Love terhadap Repurchase Intention Melalui Electronic Word Of Mouth sebagai Variabel Intervening pada Konsumen Kopi Kenangan Sun Plaza Generasi Milenial di Kota Medan
(Universitas Sumatera Utara, 2022)Development of food or beverage trends in the society is affected by the consumption patterns resulted fi·om humans' way of living and innovative development. This research investigates and analyzes the effects of ... -
Analisis Kompetensi, Motivasi dan Karakter Pegawai terhadap Kualitas Pelayanan Publik melalui Kesiapan Sumber Daya Manusia di Kemenkumham Kantor Wilayah Sumatera Utara
(Universitas Sumatera Utara, 2022)On of the mo t important dutiu of ,a go rnment is to provide high-qua ii · public eice o it can help the national h and timulate th'e . elfar and ju tice for the comrnuni . . Based on the Id ob ervationth lel of en ... -
Pengaruh Fasilitas Kerja, Komunikasi, dan Kompetensi terhadap Kinerja Anggota Squat Alpha dengan Stres Kerja sebagai Variabel Moderating pada Pt Telekomunikasi Indonesia Regional 1 Sumatera
(Universitas Sumatera Utara, 2022)PT Telekomunikasi Indonesia (PT Telkom) is a company that wants to provide the best service to customers, therefore it needs the support of quality human resources. One of the human resources of PT Telkom is a member of ... -
Pengaruh Suksesi Kepemimpinan, Lingkungan Kerja dan Komitmen Organisasi terhadap Kinerja Pegawai melalui Stres Kerja di Kantor Bp3tki Medan
(Universitas Sumatera Utara, 2021)As a non-ministerial government agency, Indonesian Migrant Workers Placement and Protection Service Office (BP3TKI) in Medan, which has now changed its name to Agency of Protection for Indonesian Migrant Workers (BP2MI), ... -
Pengaruh Kepercayaan dan Promosi Penjualan terhadap Minat Beli Ulang melalui Kepuasaan Konsumen dalam Melakukan Belanja Online di Kota Medan
(Universitas Sumatera Utara, 2022)In the current digital era, technological developments are experiencing rapid development. £-Commerce is a form of technological development in the economic field. ft is easier for ... -
Pengaruh Perceived Usefulness, Perceived Enjoyment dan Kepercayaan terhadap Continuance Intention Melalui Kepuasan pada Generasi Millenial Pengguna E-Wallet di Kota Medan
(Universitas Sumatera Utara, 2022)The development of information technology recently has rapidly progressed with various innovations to help and facilitate humans in carrying out various daily activities. Indonesia is a countfy that has ... -
Pengaruh Kualitas Produk dan Harga terhadap Loyalitas Pelanggan Pengguna Telkomsel melalui Kepuasan Pelanggan di Kota Medan
(Universitas Sumatera Utara, 2021)In this modern era, technology has become something that can be found in almost every part of our daily life. Even in today's era the use of technology is difficult to keep away from human life. With these technological ... -
Pengaruh Media Sosial, Atraksi, Kualitas Pelayanan dan Fasilitas terhadap Minat Berkunjung Ulang dan Kepuasan Pelanggan Sebagai Variabel Intervening Ke Geopark Kaldera Toba di Desa Sianjur Mulamula
(Universitas Sumatera Utara, 2021)The objective of the research is to determine and analyze the effects of tourist attraction, social media, service quality, and facilities on intention to revisit Toba Caldera Geopark at Sianjur MulaMula village using ... -
Pengaruh Aspek Pekerjaan dan Aspek Perilaku terhadap Kinerja Pegawai Perusahaan (Studi Kasus: Pt Harian Tribun Medan)
(Universitas Sumatera Utara, 2019)The Companies operating in mass media field have to be able to compete in accordance with job aspects required by their employees and with behavior aspect describing ones’ view and attitude toward their job. Companies ... -
Pengaruh Kualitas Pelayanan terhadap Kepuasan Wajib Pajak pada Kantor Pelayanan Pajak Pratama Medan Timur
(Universitas Sumatera Utara, 2016)Pratama Medan Timur Tax Service Office as an agency which serves the community, especially the taxpayer community, is expected to create a service administration that is easy to understand and not too burdensome ... -
Faktor yang Mempengaruhi Turnover pada Perawat Rumah Sakit Swasta Kota Binjai
(Universitas Sumatera Utara, 2018)The background of the research was some private hospitals at Binjai which had obstacles in human resources since turnover rate of nurses was high. In almost hospitals, the turnover rate was above 10% each year which tends ... -
Pengaruh Kualitas Pelayanan Pendidikan terhadap Prestasi Mahasiswa pada STMIK Mikroskil Medan dengan Kepuasan sebagai Variabel Intervening
(Universitas Sumatera Utara, 2012)One of the factors determining the level of success and quality of university is the capability of the university of providing services to its students. The quality of service significantly contributes to the creation ... -
Pengaruh Strategi Bauran Promosi terhadap Pengembangan Kawasan Ekowisata Tangkahan Kabupaten Langkat
(Universitas Sumatera Utara, 2006)Ecotourism is one of the ways to increase the people's welfare and the conservation of nature. As a relatively new ecotourism area, Tangkahan Ecotourism Area has to be promoted with an effective promotion mix that ... -
Experiential Tourism di Danau Toba Kabupaten Samosir
(Universitas Sumatera Utara, 2020)Tourism is a new kind of industries that enables to accelerate the economic growth, provide job opportunities, increase income, life standard, and stimulate other productive sectors. In tourism context, satisfaction is ... -
Analisis Strategi Kompetisi PT XYZ untuk Meningkatkan Transaksi Melalui Penciptaan Keunggulan Kompetitif
(Universitas Sumatera Utara, 2013)Pertumbuhan ekonomi di propinsi Sumatera Utara yang diikuti dengan semakin tingginya angka kriminalitas menyebabkan permintaan peralatan sistem keamanan semakin meningkat. Hal ini tidak sesuai dengan apa yang terjadi pada ... -
Analisis Pengaruh Lokasi, Produk dan Pelayanan pada Pelanggan Terhadap Loyalitas Konsumen di Percetakan Cv. Waty Grafika Medan
(Universitas Sumatera Utara, 2011)Printing company in Medan is growing rapidly. In this town, there are many printing companies in considerable numbers. This results an increasing competition in the field. CV. Waty Grafika Medan, which is located at Jalan ... -
Analisis Pengaruh Ekuitas Merek Terhadap Kepuasan dan Loyalitas Konsumen Blackberry pada Mahasiswa Sekolah Tinggi Ilmu Ekonomi Professional Manajemen College Indonesia (Pmci) Medan
(Universitas Sumatera Utara, 2011)The development of cellular business in Indonesia is very rapid. That there are a variety of mobile phones produced with various new brands, good qualities, latest features, and competitive prices offered requires the ... -
Analisis Pengaruh Pendidikan dan Pelatihan serta Motivasi Kerja terhadap Kinerja Penyuluh Pertanian pada Badan Pelaksana Penyuluhan dan Ketahanan Pangan Kabupaten Asahan
(Universitas Sumatera Utara, 2012)Implementing agency and food extension district asahan particularly the extension is the executing agency to foster education and training educators in the region carry out their work each. Optimizing the performance of ... -
Pengaruh Rekrutmen, Pelatihan dan Penempatan terhadap Kinerja Karyawan pada PT. Astra International,TBK Toyota Auto 2000 Cabang SM. Raja Medan
(Universitas Sumatera Utara, 2019)Performance is the result of work related to the company’s goals, such as, quality, efficiency, and other criteria in the activities. Competition among companies in the globalization era gets tighter that the human resources ...
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