Kajian Tingkat Pelayanan Angkutan Umum Bus Rapid Transit (BRT) Trans Mebidang Rute Pusat Pasar Medan–Terminal Lubuk Pakam

Abstract

Kawasan Strategis Nasional Perkotaan Mebidangro memerlukan penanganan pembangunan lintas wilayah dan lintas sector secara terpadu untuk mencegah permasalahan-permasalahan yang muncul khususnya dalam hal permasalahan transportasi perkotaan, seperti tingginya tingkat kemacetan yang berdampak inefisiensi kegiatan social ekonomi masyarakat. Kebijakan dalam rangka mengatasi permasalahan transportasi di kawasan ini adalah menetapkan pengembangan system angkutan massal berbasis bus atau dikenal dengan Bus Rapid Transit (BRT) dengan harapan dapat melayanani pergerakan komuter yang tinggi di kawasan perkotaan Mebidangro. PadaTahun 2014 telah dikembangkan angkutan massal yang berbasis Bus Rapid Transit Trans Mebidang yang diharapkan dapat mengatasi permasalahan tersebut. Hingga saat ini dianggap pelayanan angkutan massal tersebut belum optimal berdasarkan dari minat pengguna yang masih rendah. Kajian ini bertujuan untuk menilai tingkat Pelayanan angkutan umum BRT Trans Mebidang rute Pusat Pasar Medan – Terminal Lubuk Pakam berdasarkan Standard Kementerian Perhubungan dan berdasarkan persepsi pengguna terhadap kualitas pelayanan yang diberikan. Adapun aspek kualitas pelayanan angkutan umum yang dinilai meliputi; Keandalan, tanggap terhadap pelayanan, empati, jaminan dan bukti fisik dari pelayanan yang diberikan. Metode yang digunakan adalah metode kuantitatif, melalui penyebaran kuesioner, wawancara kepada responden dan pengamatan lapangan. Hasil penelitian menunjukkan kinerja pelayanan angkutan umum Trans Mebidang rute Pusat Pasar Medan – Terminal Lubuk Pakam dikategorikan kurang berdasarkan standar Kementerian Perhubungan RI. Sedangkan dari sisi persepsi pengguna menunjukkan kinerja pelayanan secara keseluruhan masih belum memenuhi harapan pengguna. Adapun –faktor-faktor pelayanan yang belum dapat memuaskan penumpang meliputi: kebersihan bis, kebersihan terminal dan halte, Jam Operasi yang jelas, kontak pengaduan dan fasilitas AC.

The National Strategic Urban Metropolitan Areas of Medan, Binjai, Deliserdang and Karo require integrated cross-regional and cross-sectoral development to prevent problems that arise, especially in terms of urban transportation problems, such as high levels of congestion that affect the inefficiency of socio-economic activities in society. The policy in order to overcome transportation problems in this region is to establish the development of a bus-based mass transit system or known as Bus Rapid Transit (BRT) in the hope of serving high commuter movements in the urban area of Mebidangro. In 2014, mass transportation based on the Bus Rapid Transit Trans Mebidang was developed which is expected to overcome this problem. Until now, it is considered that the mass transportation service is not optimal based on the low user interest. This study was conducted aiming to assess the level of public transport services based on the Ministry of Transportation Standards and based on the perception of BRT-Trans Mebidang Transport users of the Services rendered. The aspects of public transport services assessed include; Reliability, Responsiveness to services, Empathy, Guarantees and Physical evidence of services provided. The method used is a quantitative descriptive method, through the distribution of questionnaires to respondents. The results showed that the performance of the Trans Mebidang public transport service on the Medan-Lubuk Pakam route was categorized as poor based on the standards of the Indonesian Ministry of Transportation. Meanwhile, in terms of user perceptions, it shows that the overall service performance has not met the expectations of the Medan-Lubuk Pakam trans-transportation users. The service factors that have not been able to satisfy passengers include: cleanliness of terminals and bus stops, clear operating hours, contact complaints and air conditioning facilities.

The National Strategic Urban Metropolitan Areas of Medan, Binjai, Deliserdang and Karo require integrated cross-regional and cross-sectoral development to prevent problems that arise, especially in terms of urban transportation problems, such as high levels of congestion that affect the inefficiency of socio-economic activities in society. The policy in order to overcome transportation problems in this region is to establish the development of a bus-based mass transit system or known as Bus Rapid Transit (BRT) in the hope of serving high commuter movements in the urban area of Mebidangro. In 2014, mass transportation based on the Bus Rapid Transit Trans Mebidang was developed which is expected to overcome this problem. Until now, it is considered that the mass transportation service is not optimal based on the low user interest. This study was conducted aiming to assess the level of public transport services based on the Ministry of Transportation Standards and based on the perception of BRT-Trans Mebidang Transport users of the Services rendered. The aspects of public transport services assessed include; Reliability, Responsiveness to services, Empathy, Guarantees and Physical evidence of services provided. The method used is a quantitative descriptive method, through the distribution of questionnaires to respondents. The results showed that the performance of the Trans Mebidang public transport service on the Medan-Lubuk Pakam route was categorized as poor based on the standards of the Indonesian Ministry of Transportation. Meanwhile, in terms of user perceptions, it shows that the overall service performance has not met the expectations of the Medan-Lubuk Pakam trans-transportation users. The service factors that have not been able to satisfy passengers include: cleanliness of terminals and bus stops, clear operating hours, contact complaints and air conditioning facilities.