Analisis Kinerja Jasa PT. Jamsostek (Persero) terhadap Kepuasan Peserta Jaminan Pemeliharaan Kesehatan (JPK)

Abstract

The quality of average points of expected services from participant Jaminan Pemeliharaan Kesehatan (JPK) PT. Jamsostek is relatively high but the quality services which is perceived is less than expectation. This indicates the gap. The biggest gap occurs in reliability dimensions, it means that the participants feel that the services is not suitables with the up to date regulation and the incapability of the officers in giving the service.