Analisis Kenyamanan Belajar Daring Mahasiswa Fakultas Mipa Stambuk 2019 Universitas Sumatera Utara Menggunakan Metode Quality Function Deployment (Qfd

Abstract

The purpose of this study was to find out how comfortable students are in the online learning process during the Covid-19 pandemic. The subject of this study was a student of Faculty of Mathematics and Natural Sciences 2019, University of North Sumatra. In this study, the author uses the Quality Function Deployment research method up to stage 3, namely to try to find out the service attributes desired by students, namely: level of importance, student and lecturer performance, technical parameters, procedures and convenience. The result of the research analysis of the convenience of the online learning process for statistical students at the University of North Sumatra by using the QFD method, obtained 23 service attributes desired by students and translated into 10 technical parameters in the House of Quality (HOQ).