Analisis Faktor-Faktor yang Mempengaruhi Kinerja Rumah Sakit di Provinsi Sumatera Utara

Abstract

The purpose of this study was to examine and analyze the effect of benchmarks, hospital information systems, continuous improvement, leadership, management processes on hospital performance. The five independent variables are total quality management (TQM) practices. This study also examines the effect of strategic planning as a moderating variable on the relationship of the five independent variables to the dependent variable. The four theories that underlie this research are agency theory, transaction cost theory, demings theory and crosby theory which are then derived to create a conceptual framework for the research. This study uses a quantitative hypothetical-deductive method with a total population of 12,227 people from 34 public hospitals in the province of North Sumatra. A total of 582 responses were selected using a non-probability convenience sampling technique. The data collected will be analyzed using a series of tests including; exploratory factor analysis, confirmatory factor analysis, reliability, validity and AMOS structural equation model (SEM). The results showed that the five independent variables (benchmarks, hospital information systems, continuous improvement, leadership, management processes) had a significant relationship to hospital performance. However, there are three variables (benchmarks, continuous improvement, leadership) that have a negative effect, while two variables (hospital information systems and management processes) have a positive effect on hospital performance. In addition, the moderating variable of strategic planning has a significant effect on the relationship between the three independent variables (benchmarks, continuous improvement, management process) on the dependent variable (hospital performance), while strategic planning has no significant effect on the relationship between the two independent variables (benchmarks, leadership) to the dependent variable (hospital performance).