Pengaruh Kompetensi Terhadap Kinerja Karyawan Tetap Non Manajerial Divisi Customer Services PT Telekomunkasi Indonesia (TELKOM) Tbk Medan.

Abstract

Along with the development of modernization in Indonesian society, human need for business telecommunication industry and information communication is increasing. In addition to being supported by the globalization environment leading to the direction of modernization, the development of telecommunications is also supported by human resources who perform various business strategies designed by the management company. The object of this research is PT. Telekomunikasi Indonesia Tbk or more often called TELKOM. TELKOM is a company that belongs to one of the BUMN companies that are very concerned with the human resources they have. But the performance of TELKOM company itself from year to year is still not stable, where there are still products that decreased from 2014 to year 2015. This study aims to determine the effect of competence on the performance of non-managerial employees of the division of customer service PT Telekomunikasi Indonesia (TELKOM) Tbk. Medan. The approach used in this research is quantitative approach with survey research method which uses total sampling technique to all employees of PT Telekomunikasi Indonesia (TELKOM) Tbk. Medan customer service manager division which is 30 respondents. The data type is primary and secondary data. The analysis technique used is simple regression. Based on the result of research, we get regression equation as follows: Y = 14,111 + 0,452X + e. Based on data and statistical analysis, the indicators in this study are valid and the variables are reliable. In the classical assumption test, the model is normally distributed. Hypothesis testing using t test shows that the independent variables (competence) studied proved to have a positive effect on the dependent variable (employee performance). Adjusted R Square number of 0,559 indicates that 55,9% employee performance variable can be explained competence variable in regression equation. While the rest of 44.1% explained by factors other than competence. The results showed that competence has a significant effect on employee performance.