Analisis Kinerja Dinas Koperasi dan Usaha Mikro, Kecil dan Menengah Provinsi Sumatera Utara dengan Menggunakan Balanced Scorecard

Abstract

Cooperative and UMKM (Micro, Small, and Medium Businesses) play their role in the economic growth and the employment of workers. The existence of UMKM is not only the place for tecrutting new employees who are not in the formal sector but also as a motor for the growth of economic activities. North Sumatera Province has a potential cultural heritage to be developed. However, UMKM academicians state that there is still no specific local characteristic established through UMKM which causes North Sumatera lags from the other provinces in Indonesia in appreciating local wisdom. The Cooperative Service and UMKM say that there so many UMK.Ms in the economic sectors. North Sumatera has had several documents and industrial profiles; but, unfortunately, so far it has not included cooperative industry and UMKM so that there is no certain number of them. The objective of the research was to find out and to analyze the performance of the Cooperative Service and UMKM in North Sumatera, viewed from the perspectives of .financial, service users, internal process, and learning and growth. The result of the research, based on the analysis of the financial perspective, indicates very good peiformance (92.42%) and based on the perspective of service user, indicates bad performance (52.8%). The evaluation on the perspective of service users done by the cooperative management an.ii UMKM does not show any difference in sex, education, age, and the length of service. From the perspective of internal process, it indicates bad peiformance (58.86%). The evaluation onJhe perspective of internal process conducted by the employees of the Cooperative Service and UMKM of North Sumatera does not show any difference in sex, education, age, and the length of service. The evaluation on the perspective of learning and growth conducted by (lie employees of the Cooperative Service and UMKM of North Sumatera does not show any difference in sex, education, age, and the length of service. All in all, after being distributed evenly from the four perspectives (the perspectives of financial, service users, internal process, and learning and growth), the performance was qualified and in good performance (64.54%). This indicates that the peiformance in good financial perspective can support service users, internal process, and learning and growth in increasing orga~izational performance.