| dc.description.abstract | Performance measurement is an essential thing for a company. To become
the winner in this global competition world, the company has to show a
performance improvement from period to period. Recently, financial performance
measurement is not enough to reflect the real business performance. That why
Kaplan developed Balanced Scorecard Concept.
In dead, the Balanced Scorecard Concept is a concept in translating
strategy into action to achieve organization’s gool in the long term. The action is
measured and controlled continually. Many problems a difficulties which occur on
the implementation of the concept could became opinion and suggestions for
some companies who want to implement the Balanced Scorecard. However,
Balanced Scorecard will help organizations (companies) to measure their
performance more comprehensive and accurate.
Research conducted by collecting data during three years, is from year
2010 to 2012, using comparative analysis in which researchers evaluated hospital
performance between periods and compared with the previous target has been set
and then given a score according to the criteria. Data were obtained through
library research, secondary data Haji Hospital of Medan. Financial performance
measurement viewed from the Return on Investment, the customer perspective
views of customer acquisition, internal business process perspective using Gross
Death Rate and Bed Turn Over. While for learning and growth perspective views
of employee productivity. | en_US |
