Pengaruh Penerapan Peran Total Quality Management terhadap Kualitas Sumber Daya Manusia Pada PT. Sinar Sosro di Medan

Abstract

Total Quality Management is a management system that placing quality as a business strategy and involving each function and members of an organization to enhance human resource's quality. Involving each function and members of an organization mean each of the employees'role, leader's role, employee and leader relationship's role, organizational aspect's role, and job environment's role to raised human resource quality in organization. The problem of this research is : how effect of employee's role, leader's role, employee and leader relationship's role, organizational aspect's role, and job environment's role to human resource's quality at PT. Sinar Sosro in Medan. This research aims to know (1) the effect of the implementation of employee's role, leader's role, employee and leader relationship's role, organizational aspect's role, and job environment's role to human resource quality at PT. Sinar Sosro in Medan and (2) to know which variable will be the most dominant to the human resource quality. The theories to be used are Total Quality Management theory and Human Resource Quality theory. The technique of primary data collection were with questionnaires, supported with interviews. The sample of this research was 94 (ninety four) respondents. The method of the sampling used on this research is Proportional Stratified Random Sampling. The research type was explanatory research supported by survey method, quantitative descripitive research approach, which researched variables measured with rating scale. The processing of data supported device SPSS version 12,00 with descriptive analysis and hypothesis test uses multiple linier regression analysis. At the determinant coefficient (R2 ) shows that researched independent variables able to explain 53,6% to the human resource quality while the remaining of 46,4% explained by independent variable that were un-researched. The result of research of indicate that (1) collectively there are positive and significant effect between employee's role, leader's role, employee and leader relationship's role, organizational aspect's role, and job environment's role to human resource's quality at PT. Sinar Sosro in Medan (2) by partial test show that there are positive and significant influence employee's role, leader's role, job environment's role to human resource's quality. The most dominant variable is leader's role that influencing human resource's quality at PT. Sinar Sosro in Medan