Analisis Faktor - Faktor yang Mempengaruhi Pelaksanaan Manajemen Mutu Terpadu di RSU Sari Mutiara Medan

Abstract

Total Quality Management is a program implemented by Quality Control Circle in a company. The objective of that program is to improve quality ,.;ontinuously. There are factors influencing implementation of Total Quality Management,which is management commitment, employer involvement, education, team-cooperation, quality measurement and prevent errors in job. Those factors must be considered by Quality Control Circle in order to achieve company's goal. The research problem is what factors influencing the implementation of Iota! Quality Management in Sari Mutiara Hospital Medan. This research intend to analyze factors that influencing the ir1plementation of Total Quality Management in Sari Mutiara Hospital Medan and to analyze what factor~ that significantly influence implementation of Total Quality Management in Sari Mutiara Hospital Medan. This research based on the theory of Total Quality Management that rehted on factors influencing of implementation of Total Quality Management, which is management commitment, employer involvement, education, team-cooperation, quality measurement and prevent errors in job. The model of research used in this research is quantitative-descriptive model. Type of research is case study sup?orted by census and explanatory study. Population in this research is respondents that have grouped in Quality Control Circle are 51 respondents that have participated in this research. Data have been collected by sending questioners to respondents. Researcher has also interviewed the respondents and has collected data from company documentation, werr measured by using rating scale. Statistic software is SPSS Ver 12,00. F-test and t-test is conducted to predict the effect of independent variable on dependent variable at confident level 95 % ( a = 0,05). Results of concurrent test (F-test) have shovred •!$ that management commitment, employee involvement, education, team cooperation, quality measurement, and preventing errors had s:gnifo.:ant effect on implementation of Total Quality Management in Sari Mutiara Hospital Medan. Results of partial test (t-test) has showed us that management commitment, employer involvement, education, team-cooperation had significant affects on implementation of Total Quality Management. Employee involvement is significantly affecting on the implementation of Total Quality Management. Quality measurement and preventing errors haven't had signifit:ar.t effect on the implementation of Total Quality Management. The coeffici~nt of determination (R-square) has st.owed 53,8 % of implementation of Total Quality Management can be explained by independent variables, meanwhile 46,2 % explained by other independent Variable not in equation.