| dc.description.abstract | Delivery assurance (Jampersal) is a financial guarantee for
pregnant/delivering and post-partum mothers as well as newhorn babies which can
be followed by all levels of society. Jampersal is expected to be able to minimize the
Maternal and Infant Mortality rates. One of the districts in Aceh Province that has
implemented this Jampersal program is Bireuen District the working area of
Puskesmas (Community Health Center) Gandapura. In 2012, it was noted that
Puskesmas Gandapura had 5 maternal mortalities and 8 infant mortalities. It is
suspected that it is related to the less-satisfactory service quality provided by rural
midwife.
The purpose of this explanatory survey study conducted from April to July
2013 was to analyze the influence of service quality comprising reliability,
responsiveness, assurance, empathy and tangibles provided by rural midwives on the
satisfaction of the mothers as members of Jampersal giving birth in the working area
of PuskP-smas Gandapura, Bireuen District. The population of this study was all of
the 73 mothers as members of Jampersal who were giving birth and 65 of them were
selected to be the samples for this study through simple random sampling technique.
The data for this study were obtained through questionnaire distribution. The data
obtained were analyzed through multiple regression test at a = 0. 05.
The result of this study showed that statistically the service quality comprising
reliability, responsiveness, assurance, empathy and tangibles and the performance of
rural midwives had influence on the satisfaction of the mothers as members of
Jampersal giving birth in the working area of Puskesmas Gandapura. Reliability was
the most influencing dimension on mothers' satisfaction.
The management of (1) Bireuen District Health Service is suggested to (a)
improve the dimensions of reliability, responsiveness, assurance, empathy and
tangibles and the performance of rural midwives for the antenatal care service,
delivery assistance and post-pc~tum service by making a team to monitor and
evaluate the implementation of Jampersal SOP (Standar Operating Procedures) and
the team should give their feedback then, and to (b) provide training on delivery and
emergency to every rural midwife to improve their compentency; (2) Puskesmas
Gandapura (a) should further improve socializing the Jampersal program in detail to
rural midwives and community members, and (b) strive in order to ask the rural
midwives live in the village they assigned in | en_US |
