Pola Komunikasi Dokter-Pasien di Ruang Rawat Inap Rumah Sakit Umum Daerah Deli Serdang

Abstract

In principle, relationship between doctors and patients cannot exist without communication. This includes in medical service in which communication is a reciprocal and sustainable process between the two of them. The objective of the research was to analyze the pattern of doctor-patients communication in the Inpatient Wards of RSUD Deli Serdang. The research used qualitative interpretative method. The data were gathered

By conducting in-depth interviews, observation, and documentary study and analyzed through data collecting, data reduction, and data display and verification, and

conclusion drawing. The result of the research showed that doctor-patient communication pattern

in the Inpatient Wards of RSUD Deli Serdang was good. The expectation of doctor in doctor-patient communication pattern was that it would give the Benefit for the two paties (doctors and patients), patients” recovery and doctors’ good performance The expectation of patients was that doctors could stay longer in examining patients, Be no hurry, give repeated explanation, and be familiar with child patients. The effective doctor-patient communication pattern in the Inpatient Wards of RSUD Deli Serdang was that doctors were able to give good message by using simple language so that patients would be motivated to do what had been asked by doctors. Patients should be encouraged to have the motivation to recover trom their illness and harmonious relationship between doctors and patients could be realized.

Jt is recommended that specialists at the hospital take their time in examining patients, communicate with them in a friendly manner, and give them opportunity to ask. Patients should be transparent and dare to ask about their illness and comply with what the doctors order them to do in order to expedite their recovery.