Adaptasi terhadap Sistem Layanan Listrik Pintar pada PT. Perusahaan Listrik Negara (PLN) Ranting Medan Denai

Abstract

Electricity is a basic need for humans in carrying out all their daily activities. PLN has a responsibility to meet the electricity needs of the community. Various technologies are strived to continuously improve the quality, access and services that can meet the needs of the community, one of which is the use of prepaid electricity. As a form of commitment to customers, PLN made an innovation, namely the smart electricity service program (prepaid). However, in adapting to the smart (prepaid) electricity service system, there are still some weaknesses in terms of costs and problems with online purchasing networks. This study aims to determine the adaptation of smart electricity service system (prepaid) at PT. PLN Branch Medan Denai. This study uses a descriptive research method with a qualitative approach. Data collection techniques used are interviews, observation, documentation and literature. The data obtained were then analyzed qualitatively by examining all the data that had been collected which was supported by the results of interviews with the adaptation theory approach by Robbins (2002:420), namely structure, technology, physical arrangement, and human resources. The results of this study note that the Adaptation to the Smart Electric Service System (prepaid) at PT. PLN Branch Medan Denai has been running well although there are still some obstacles such as the lack of socialization carried out regarding the smart electricity service program (prepaid), lack of coordination with related organizations and coordination with partnerships that have not been effective.