Pengaruh Karakteristik Individu dan Prasarana terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada Badan Pengelolaan Pajak dan Retirbusi Daerah (BPPRD) UPT Samsat Medan Utara

Abstract

Each employee has different individual characteristics within each employee and adequate infrastructure in increasing job satisfaction, because with high job satisfaction, employee performance increases in an organization and employees become better. This study aims to analyze individual characteristics and infrastructure on employee performance through job satisfaction at Badan Pengelolaan Pajak Dan Retribusi Daerah (BP2RD) UPT Samsat Medan Utara.This type of research is causal with a quantitative approach. The population in this study were all employees who worked at the Badan Pengelolaan Pajak dan Retribusi Daerah (BP2RD) UPT Samsat Medan Utara, totaling to 70 employees. Used primary and secondary data which are obtained through documentation study and question list. The data are analyzed with structural equation modeling (SEM) using SmartPLS version 3.0 analysis tool. The results demostrated that individual characteristic had a positive and significant effect on employee performance, infrastructure positive and significant effect on employee performance, individual characteristic had a positive and significant effect on job satisfaction, infrastructure positive and significant effect on job satisfaction, job satisfaction had positive and significant effect on employee performance. Individual characteristic indirectly had positive and significant effect on employee performance through job satisfaction and infrastructure had positive and significant effect on employee performance through job satisfaction.