Studi Pelayanan Publik Pembayaran Pajak Kendaraan Bermotor pada Kantor Bersama SAMSAT Medan Utara Provinsi Sumatera Utara

Abstract

Delivery of servise is a gorvemmentaJ duty, obligation and function eiteher central or regencial/municipal ones to society. General servise can be implemented well and satisfactory when it is support by several factory such as ; awareness of authority/officials, adequete regulations, organization with a dynamic system mechanism, minimum income of employees for life,capability and skill corresponding to their duties, responsible work and availability of servise facilittes in compliance with types and forms of servise functions. The SAMSA T office of Northern Medan is one of the governmental institutions that deliver a service with an integreted adminstrative system especially in arrgement of Regisration Number of Veside (STNK), lndentity Number of Veside (TNKB), Testing Identity of Veside (TCKB), Jmplemntation of Tax Collection of Veside (PKB) Fee of exchange inNarne (BBN-KB) asnd Mandatory Compensation of Traffic Accident {SWDKLU) which is implemented in more administrative technique by some intituonal units at one office and one system intended to improve the service to the society. Based on the circumstances as mentioned above, it is proper and suitable for the SAM SAT office and to have capability in delivering a better service in dealing with the continuing demand of the society. In addition. the SAM SAT office also is requred to crytalizeze a good governance concept, a govemence characterized by transparancy, accountabality, legal supremacy, participation and higher compettion through a sinergic interaction between the Government, business sector and society and even it has to be able of delivering a primary service, meaning that it can deliver a reliable, responsible and reachable service to the society. In fact, however, what is found in reality in still far form being expected in which the quality of service delivered by the SAMSA T office of Northern Medan was still not maximal and satisfactory for customers. It is that encourage the writer to make a study to find any factory inhibiting the performance of service delivery by the SAM SAT office of Northerm Meadan. The present study used a qualitative method aimed at describing the delivery of service carrid out by the SAMSA T office of Noethem Medan and tried to analyze the factorys inhibiting the performance of the SAMSA T officials in delivering a better and primary service to the society.