Pengukuran Kinerja Pegawai dengan Metode Human Resources Scorecard pada PT PLN (Persero) Pembangkitan Sumatera Bagian Utara

Abstract

A company requires human resources who possess knowledge, expertise, and skill in accordance with their work field. Human resources in an organization is usually called employe. the objective of the research was 10 assess the employee performance in PT PLN KITBSU by using Human Resources Scorecard. HRSC indicates the condition of employee performance so that this research wil be able 10 give suggestion for improvement and development of the employee performance for the coming year. this is a qualitative research. The samples consisting of 12 respondents were iaken by applying non-probability sampling technique. The results of the research demonstrated that, firstly, The Score targeted by Key Performance Indicator for PT PLN KITSBU has been achieved as required by the company i.e. 95%. The financial perspective was 10%, customer perspective was 30%, internal business perspective was 25%, and learning and growth perspective was 30%. The pace of the process to issue employees SPPD (Official Travel Warrant) and reimbursement for employees health were indicated to be low or unachieved in this research.