Pelaksanaan Etika Profesi Sekretaris oleh Sekretaris di Kantor Pusat PT Bank Sumut Medan

Abstract

This study aims to know and describe how the secretary at the head office of PT Bank SUMUT Medan implements professional ethics as a secretary following the applicable code of ethics. The research method is qualitative, with data collection techniques using interviews and observation. The data sources are obtained from primary data consisting of interviews and observation results, and secondary data is from literature consisting of books and official websites. The results showed that the secretary's professional ethics, which include all ethical rules and values, are very important to be obeyed and upheld by the secretary during work to maintain the good name of the secretary profession and the company's reputation so that company performance can increase through the personal ethical secretary. In carrying out the secretary's professional ethics, the secretary at the head office of PT Bank SUMUT Medan has a foundation in the secretary's code of ethics established by the Indonesian Secretaries Association and the employee code of ethics that applies to the company environment. The secretary's professional ethics owned by the secretary at the head office of PT Bank SUMUT Medan consisted of guest service ethics, dress ethics, work ethics, and communication ethics.