Kompetensi Perisai dalam Meningkatkan Kepesertaan di BPJS Ketenagakerjaan Cabang Medan Kota

Abstract

This study aims to analyze perisai competency strategies in increasing membership of the Medan City Branch of BPJS Ketenagakerjaan. This research is located at the Medan City Branch of Employment BPJS using thirty-nine Perisai agents. This study used six respondents who used two questionnaires using five Likert scales and the second questionnaire used nine Likert scales. The Delphi Panel method uses thirteen competencies covering three competency categories, namely intellectual competence, emotional competence and social competence. This study uses the Analytic Hierarchy Process (AHP) method which aims to analyze priority competencies. The results of the study using the Delphi Panel method found thirteen competencies grouped into three categories including intellectual competence, emotional competence and social competence indicating that there were no priorities covering intellectual competence, emotional competence and social competence.