Analisis Pembayaran Listrik yang Mengalami Keterlambatan dengan Sistem Digitalisasi pada PT. PLN (Persero)

Abstract

The State Electricity Company in Indonesia is the authority of a State-Owned Enterprise engaged in the electricity sector. Electricity has an important role for all aspects of people's lives, therefore BUMN must provide an equal supply of electrical energy for all Indonesian people. PLN has a number of units including the Customer Service Unit (ULP) which acts as a community service in the field of electricity problems. This study aims to analyze and find solutions for companies in order to minimize arrears. Therefore, the author uses a qualitative method that explains postpaid customer electricity arrears and the application of PLN Mobile. From the research results, the authors get an overview of the problems that occur as a result of delays in electricity payments and how effective the PLN Mobile application is. Thus the solution provided, the company must socialize the use of the PLN Mobile application to understand the features contained therein so that it has an effect on making it easier for customers to make transactions.