Evaluasi Sistem Penagihan dan Pembayaran Listrik di PT. PLN (Persero) ULP Medan Baru

Abstract

This study aims to evaluate the efficiency and effectiveness of the billing and payment system at PT PLN (Persero) ULP Medan Baru. The author conducted research to determine system performance and whether the system meets community needs. This research also provides benefits for writers, PT PLN (Persero) ULP Medan Baru, and readers. The research was conducted using qualitative and descriptive methods, with data collected through observation, interviews and document studies at PT PLN (Persero) ULP Medan Baru. This final project discusses the organizational structure and billing/payment system of PT PLN (Persero) Medan Baru Customer Service Unit. The Billing System is neatly arranged using a flowchart. The billing process involves recording electricity usage, generating bills, and sending bills to customers for payment. If the bill is not paid, the electricity can be disconnected and the customer can be terminated. then the System uses PPOB for payment and AP2T for centralized customer service.