Pengaruh Self Efficacy dan Organizational Citizenship Behavior terhadap Employee Performance pada Karyawan PT. Pos Indonesia Kantor Cabang Utama Medan 20000

Abstract

Employee performance is a foundation for every company, because without performance it’s difficult to achieve the goals set by the compan. Employees have an important role in dedicating themselves by providing the best performance for the company. However, the lack of self confidence, concern and initiative towards work and work environment, makes employee work results less than optimal for the company. The factors that can strengthen employee performance are through self efficacy and organizational citizenship behavior. The study aims to determine how the effect of self efficacy on employee Performance at PT. Pos Indonesia KCU Medan, analyzing the effect of organizational citizenship behavior on employee performance at PT. Pos Indonesia KCU Medan,and to analyzing the effect of Self Efficacy and Organizational Citizenship Behavior on employee performance at PT. Pos Indonesia KCU Medan. This research uses quantitative methods. The population in this study are employees at PT. Pos Indonesia KCU Medan 20000. The sample taken in this study was 56 people. The sampling technique in this study was purposive sampling. The data collection method in this study used a questionnaire method which was measured using a likert scale. Data analysis methods used in this study are validity test, reliability test, classical assumption test, multiple linear regression analysis, multiple correlation analysis, and hypothesis testing using SPSS. The results of this study indicate that self efficacy and organizational citizenship behavior effect employee performance. Based on the results of the determination test, it was found that the Adjusted R Square value wa 0,389, which means 38,9%. So it can be concluded that there is a direct correlation between the variables self efficacy, organizational citizenship behavior and employee performance. The R Square value of 0,641 (64,1%) independent variabel self efficacy and organizational citizenship behavior simultaneously has an effect of 64,1% on the dependent variable employee performance, while the rest is infulenced by other variables not examined in this study.