Pengaruh Penerapan Code Of Conduct dan Sistem Role And Play terhadap Kinerja Karyawan (Studi pada PT Bank Tabungan Negara KC Medan)

Abstract

The banking industry is part of the national economy. Banks become partners in conducting financial transactions by almost all business sectors. Banking activity in Indonesia has dropped dramatically since the Covid-19 pandemic hit. Banking performance can be assessed based on the level of bad loans, the higher the level of bad loans, the lower the bank's performance. Banking performance can be assisted by employee performance. In realizing good employee performance requires commitment from all elements within the company. This commitment can be compiled in the form of a code of ethics for employees in carrying out their duties. Besides that managing employee morale is important in realizing good performance, boredom is a problem for employees because they always face the same task. This can be done by rotating jobs to refresh employees, but this is often opposed because it is considered to hamper the stability of employee careers. This research was conducted at PT Bank Tabungan Negara KC Medan. The reason for choosing this place, in the financial reports of 4 state-owned banks (BRI, Mandiri, BNI, BTN) PT Bank Tabungan Negara has the highest level of NPL (Non Performing Loan) or bad loans. This is because the company began to focus on the consumer credit segment so that the handling of bad loans decreased slightly This study uses a quantitative method with an associative approach. The sampling technique was random sampling and involved 46 respondents. Primary data was obtained directly by distributing questionnaires through gform while secondary data was obtained through library research. Data analysis methods used are validity test, reliability test, classic assumption test, multiple linear regression analysis, and hypothesis testing. The results of this study indicate that the code of ethics variable (X1) has a significant effect on employee performance, the role and play system variable (X2) also has a significant effect on employee performance. Likewise the variables X1 and X2 simultaneously (simultaneously) affect employee performance (Y). The coefficient of determination test shows that there is a fairly close relationship between the code of ethics and roles and games on employee performance with a value of 84% which means that the relationship is very close. In addition, the adjusted R value was obtained which showed a contribution of 69%.