Pengaruh Work Attitude, Kompetensi Karyawan dan Lingkungan Kerja terhadap Kinerja Karyawan (Studi Pada Pegawai PT Bank Tabungan Negara Kantor Cabang Medan Divisi Consumer Collection Recovery & Asset Sales Unit)

Abstract

Employee performance is one aspect that must be considered by the company because if the employee's performance is not appropriate, it will affect the development and progress of the company. To improve the performance of employees, an assessment of work attitude and improvement of employee competence in the work environment is urgently needed. This study aims to analyze the effect of work attitude, employee competency and work environment on employee performance at PT BTN Medan Branch Office Consumer Collection Recovery & Asset Sales Unit Division. The effect of work attitude, employee competence and work environment will be tested partially and simultaneously on employee performance. The research method used in this research is quantitative research with an associative approach. The population in this study were 61 employees of PT BTN Medan Branch Office Consumer Collection Recovery & Asset Sales Unit. Sampling was carried out through nonprobability sampling technique with a saturated sample model, the number of respondents was 61 respondents. The data collection method used in this study was primary data obtained by distributing questionnaires while secondary data was obtained through library research. The analytical method used is validity test, reliability test, classical assumption test, multiple linear regression analysis and hypothesis testing. The results of the research conducted show that the variable work attitude, employee competency and work environment have a partial and significant effect on employee performance. The variables work attitude, employee competence and work environment also have a simultaneous and significant effect on employee performance. The resulting coefficient values show that the relationship between work attitude, employee competence and work environment on employee performance is very strong with an R value of 0.828 or 82.8%. Adjusted R Square value is also known that the variable work attitude, employee competency and work environment can explain the employee performance variable by 66.8% while the remaining 33.2% is influenced by other variables not explained in this study