Pengaruh Beban Kerja dan Stres Kerja terhadap Kelelahan Kerja Kurir Ekspedisi di Banda Aceh Tahun 2023

Abstract

Along with the increasing rapid development of technology and increasing broad market developments, the advancement in technology require all transactions also develop, such as conducting online activities. This causes people need courier services as a medium for delivering products to consumers. Jobs as couriers require them to carry out physical and mental activities such as driving, controlling vehicles, carrying products, looking for addresses, communicating with buyers, and also operating the delivery application. The courier work can cause problems for them such as a decline in physical condition or tiredness, Increasing their risk of an accident.The purpose of this study was to determine the effect of workload and work stress on the work fatigue of expedition couriers in Banda Aceh in 2023. This research was a quantitative cross-sectional design with a sample of 75 couriers and carried out statistical tests with multiple logistic regression tests. The results of this study are there is an influence between physical workload and courier work fatigue (p-value = 0.004) and there is an effect of mental workload on courier workload (p-value = 0.002), but there is no effect of work stress on work fatigue (p value = 0,300). Researchers suggest that for shipping companies the results of this research can be used as input in determining policies for the welfare of couriers such as giving extra time for couriers to complete deliveries when packages are overloaded, and couriers are expected to be able to use their rest time as well as possible, consume healthy food, and also adopt a healthy lifestyle such as stretching after work.