| dc.description.abstract | The main duty of Mental Hospital Health Services is to provide healing and
recovery service that is carried out structurally in order to improve public health,
to prevent diseases and to build relationship with patients or their family who are
the main customers. The assessment off patient satisfaction in mental hospital is
important because patient satisfaction is correlated with the improvement of
hospital administration and treatment quality. Therefore, this research
investigates whether hospital service quality affects patients’ family satisfaction.
Improvement of saticfaction is assessed by evaluating the dimensions of service
quality, such as tangibility, reliability, responsiveness, assurance, and empathy
toward the satisfaction of patients or patients’ family. The average number of
inpatients in the sub-acute ward at Aceh Mental Hospital from May until Jun,
2021, a total of 146 patients, makes up the population and 60 of them are selected
as the sample by using Slovin formula. The data are collcted through interviews
using questionnaires and analyzed by employing multiple regression analysis
method to identify whether hospital service quality affects the family satisfaction
of the patients. The results of partial study/t-Test on variable of Assurance (X4. )
and Responsiveness (X5)indicate significant effect on the patients family
satisfaction in the sub acute ward with a significant value (p=0.000 > 0.05). The
result of Simultaneous study /F - Test on variabels of Tangibility (X1), Reliability
(X2), Responsiveness (X3), Assurance (X4), and Emphaty (X5), inidcate some
efects on family satisfaction simultaneously. It is recommended that Aceh Mnetal
Hospital pay more attention to their facilities, provide information regarding
service requirements suitable for patient needs and service waiting time, and
increasing emphaty to improve inpatients family satisfaction. | en_US |
