| dc.description.abstract | BPJS (Health Social Security Agancy) referrals is the organization of healthcare
service regulating either vertical or horizontal delegation of duties and
responsibilities of a healthcare service mutually that is compulsory to be executed
by members of healthcare security or social health insurance, and all healthcare
facilities. Patient satisfaction refers to the level of one’s feeling after comparing
the experienced performance and results with their expectation. As a consumer of
healthcare service, a patient will be satisfied when the referral service
implemented meets their needs and expectation. Thus, it is necessary to discover
the correlation between implementation of BPJS referrals and patient satisfaction.
This is a quantitative research using cross-sectional design. The data are
analyzed by univariate and bivariate analysis with Spearman’s Corelational test.
The results of the research demonstrate that the implementation of BPJS referral
is categorized as a good at 74,4 % and the patient satisfaction is categorized as
satisfied at 69,8 %. The results of Spearman Correlation test show p-value =
0,002, so that BPJS referrals with patient satisfaction have a relationship, the
level of strength has a sufficient category, namely 0.33 and the correlation
coefficient shows positive score, namely 0,33, indicating that both variables have
unidirectional correlation. Hence, the more improved the implementation of BPJS
referral is the more increased the satisfaction of patients will be. It is expected
that healthcare service maintain the trust of the patients who are satisfied with the
implementation of BPJS referrals and improve its quality | en_US |
