Efektivitas Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Medan

Abstract

Service quality is a person's ability to provide services that can provide satisfaction to those served with predetermined standards. Permits or permits are part of the government's authority regarding administrative services to the public that cannot be carried out by the private sector. Success in improving the effectiveness of public services is determined by the factor of the government's ability to improve the work discipline of service personnel. Public services basically involve very broad aspects of life. DPMPTSP Medan has not improved the quality of its personnel resources due to the lack of discipline found in the Medan City DPMPTSP Apparatus Resources in working and completing work. DPMPTSP Medan has not been able to complete the permitting completion process in accordance with the Standard Time for Completion and DPMPTSP Medan City has not been able to complete the permitting completion process faster than the Standard Time for Completion. This has become one of the factors for the ineffectiveness of licensing services at DPMPTSP in Medan City.