Analisis Tunggakan Rekening Listrik pada PT PLN (Persero) Unit Layanan Pelanggan Medan Baru

Abstract

Electricity plays a very important role in human life. It can be said that electricity has become the main source of energy in every activity carried out both in the household and in industry. PT. PLN (Persero) is the largest electricity service provider in Indonesia. This company has made many major contributions in supplying the electricity needs of the community. However, PT PLN (Persero) Medan is still facing many challenges in dealing with arrears in customer electricity bills. Based on the results of interviews in this study, it appears that the efforts that have been made by PT PLN Medan Baru in dealing with arrears in electricity bills by applying the electricity payment limit rule are every 20th. This study uses qualitative research methods and the techniques used are descriptive techniques by describing the results of the research based on the results of interviews and observations at PT PLN.