| dc.description.abstract | The purpose of this study was to discover the level of service quality in the Library of
the Mandailing Natal State Islamic Religious College (STAIN Madina), which was
studied from the effect of the Service dimension (the attitude of library staff in
serving users), the Information control dimension (availability of adequate
collections), and the Library as place dimension (facilities and atmosphere of the
library room). This study is descriptive research with a quantitative approach. The
population of this study is 322 people, with the sample of this study being 76 people.
The data collection technique in this study used a questionnaire through Google form
by accidental sampling. To determine the quality of service, researchers compared the
reality score and the expectation score. The results of data analysis in this study
indicate that the quality of service in the effect of service dimension still does not
meet the standards with a reality score of 2,537 (74.18%) and an expectation score of
2,881 (84.23%); the quality of service in the information control dimension also still
does not meet the standards with a reality score of 1,982 (65.19%), and an expectation
score of 2,380 (78.28%); and service quality in the Library as place dimension also
still does not meet the standards with a reality score of 1,357 (71.42%) and an
expectation score of 1,579 (83.10%). From these three dimensions, it can be
concluded that the quality of service at the STAIN Madina Library still does not meet
the standards, with a total reality score of 5,876 (70.28%) and an expected score of
6,840 (81.81%) with a maximum score of 8,360. | en_US |
