Analisis Pengelolaan Diversitas Budaya dan Keterlibatan Karyawan melalui Gaya Kepemimpinan Lintas Budaya di Dalam Mengoptimalisasikan Kinerja Karyawan di Sampoerna Academy Medan

Abstract

Sampoerna Academy Medan is one of the International Schools that employs foreign workers (expatriates). The cultural diversity found in Sampoerna Academy Medan can become both the opportunity and challenge for this organization to achieve optimal employee performance. The research problems are categorized into three major parts, namely the mismatch of cultural diversity management, employee disinterest to optimize their performance and the phenomenon of leader change which causes adjustment issues toward new leadership style. To answer these three major problems, the theories employed are namely transformational leadership theory, the concept of cross-cultural leadership styles, the concept of cultural diversity management and the concept of employee participation. Data obtained are analyzed through in-depth interviews, observation and triangulation on the employees at Sampoerna Academy Medan using qualitative methods. In addition, 12 respondents are involved in this research, including 1 local manager, 1 Filipino manager, 1 Indian manager and 2 local staff, 2 Indian staff, 2 Filipino staff, 1 Malaysian staff, 1 Chinese staff and 1 British staff. The final results from this research obtained several recommendations that can support performance optimization at Sampoerna Academy Medan.