Pengaruh Banyaknya Tunggakan Rekening Air terhadap Kualitas Pelayanan di Perusahaan Daerah Air Minum (PDAM) Cabang Sei Agul

Abstract

This research was conducted with the aim of finding out how many water bill arrears influence the quality of service at the Perusahaan Daerah Air Minum (PDAM) KC Sei Agul Medan. The method used in this research is a qualitative method. The data source for this research was obtained through interviews from the company where the writer interned and documentation during the interview. The results of this research want to show how the influence of the large number of water bill arrears on the quality of service at the Perusahaan Daerah Air Minum (PDAM) Tirtanadi KC Sei Agul Medan does not have a significant effect on the quality of service, because the quality of service at PDAM Tirtanadi Sei Agul Medan is sufficient , in accordance with the factors that influence service quality and also PDAM Tirtanadi Sei Agul Medan has made efforts to fulfill products or services in line with consumer desires.