Analisis Kompetensi Komunikasi Tenaga Medis Rumah Sakit Prof. dr. Chairuddin Panusunan Lubis Universitas Sumatera Utara dengan Pasien Coronavirus Disease melalui Pemanfaatan Telemedicine

Abstract

This study aims to analyze the communication competence of medical personnel in communicating with patients through the application of health digital communication media "Telemedicine Rawat Covid-19 Sumut", analyze the patient's experience in communicating with medical personnel who apply health digital communication media "Telemedicine Rawat Covid-19 Sumut", and find obstacles experienced by medical personnel and patients in the application of health digital communication media "Telemedicine Rawat Covid-19 Sumut". The theories and concepts of this research are interpersonal communication, communication competence, communication effectiveness, health communication, digital health communication media (telemedicine), and self-disclosure. The method used in this research is a descriptive qualitative with a phenomenological paradigm. The subjects in this study are medical personnel and patients who apply the online consultation service "Telemedicine Rawat Covid-19 Sumut", while the object of this study is a communication competence. The selection of informants was obtained using a purposive techniques with several criteria set by the researcher. Data saturation in the study obtained 8 (eight) informants, consisting of 3 (three) medical personnel, 3 (three) patients, and 2 (two) triangulation people. Data collection techniques were conducted through interviews, observation, and documentation. Data analysis used guidelines from Miles, Huberman, and Saldana. The results of this study show that the communication competence of medical personnel who apply telemedicine platforms is considered good because it has 3 pillars of communication competence, namely motivation, knowledge, and skills in communicating with patients, and is at the level of Conscious Competence communication competence. The patient experience in communicating with medical personnel through the telemedicine platform is generally positive. Patients highlighted the convenience, responsiveness, and ease of access in using this platform. Barriers experienced by medical personnel and patients on the implementation of telemedicine platforms include the lack of technological skills and digital literacy among some patients. From the perspective of medical personnel, the limitations of conducting direct physical examinations may affect the accuracy of diagnoses.