Peranan Fasilitas Kantor terhadap Kualitas Kerja Staff di Bagian Community Development Center Telkom Regional 1 Sumatera

Abstract

In the face of increasingly rapid technological developments, humans are required to act more quickly and precisely. The business world, both government and private agencies, are very dependent on work facilities or equipment to help make work smoother. According to Djoyowirono in Prawira (2020) work facilities can influence or increase work efficiency and effectiveness. The factor to improve the quality of staff work is office facilities. The facilities provided make it possible to improve the quality of staff work to achieve the goals set by management with all potential effectively and efficiently.The research method used is the qualitative method, which is a method that focuses on in-depth observation. Therefore, the use of qualitative methods in research can produce a more comprehensive study of a phenomenon. According to Sugiyono (2018:213) qualitative research methods are research methods based on philosophy that are used to research scientific conditions (experiments) where the researcher is the instrument, data collection techniques and qualitative analysis emphasize meaning.The research results show that the office facilities at the Telkom Regional 1 Community Development Center are very adequate and complete. The work quality of the Telkom Regional 1 Community Development Center staff is quite good. Based on research, staff have carried out their duties well but must be improved to be more effective and efficient. Office facilities have an important role in the quality of work of staff in the Community Development Center Telkom Regional 1. The facilities provided are sufficient to improve the quality of work according to employee needs.The conclusions in this research show that PT Telkom Regional 1 North Sumatra has provided excellent office facilities to employees so that employees can participate in improving the quality of work because the facilities provided are very good, and increase the company value at PT Telkom Regional 1