Perancangan Sistem Pengukuran Kinerja Karyawan dengan Menggunakan Metode Balanced Scorecard (Studi Kasus pada CV Rahmat Syariah Swalayan)

Abstract

Employee perfom1ance is an important element that each company must have. The measurement of company pe,formance is one of a series conducted to achieve company improvement. If a company wants to have a good performance measurement, the first step that must be done is by designing it. CV Rahmat Syariah Swalayan as a retail company is trying to improve its performance by developing a performance measurement system using a Balanced Scorecard. The company currently only uses the performance measurements of financial aspect and employee performance, and these measurements are only used as a company database. Therefore, they are unable to achieve company performance improvement. The research aims to arrange the performance priority weights of CV Rahmat Syariah Swalayan using analytical hierarchy process method and to design a performance measurement system for CV Rahmat Syariah Swalayan using the balanced scorecard method. This case study research is carried out to analyze the quality or the causes and effects found in the research object using qualitative research methods. Data is collected through interviews as well as by distributing questionnaires and conducting documentary studies. The research employs Analytical Hierarchy Process as weighting analysis technique. The research stages are namely identifying the weight of company's performance priorities, designing a perfom1ance measurement system so it is in line with the company's vision, mission and goals. Therefore, several respondents are involved in this research. After designing a performance measurement system using a balanced scorecard, the importance level weight of each perspective are calculated using the Analytic Hierarchy Process (AHP) method. The results of data management indicate that there are 8 lagging indicators, JO leading indicators, 9 strategy maps and 10 KP Is. The highest weight is in the customer perspective (0.455%), the growth and learning perspective (0.263%), the .financial perspective (0.141%), and the perspective of internal business process (15.85%).