Analisis Kepuasan Nasabah terhadap Kualitas Pelayanan Customer Service pada Kantor Bank Mandiri KCP Medan Lapangan Merdeka

Abstract

Customer or customer satisfaction will be fulfilled if they get what they expect. Customer Service is the heart of the company, especially in banking. They help banking develop by always meeting customer needs. This research was conducted to look at the level of customer service quality on customer satisfaction at PT. Bank Mandiri KCP Medan Field Merdeka. The purpose of this writing is to determine the description of customer satisfaction with the quality of customer service at the Mandiri Bank office. Data related to customer satisfaction analysis was obtained based on the type of primary data, namely by distributing questionnaires or questionnaires with a total of 50 respondents and secondary data found on the official Bank Mandiri website as well as journals and books. Writing this Final Assignment Report to analyze Customer Satisfaction at PT. Bank Mandiri KCP Medan Field Merdeka.