Strategi Meningkatkan Kepuasan Pengguna Layanan Publik di Bagian Data Pokok Pendidikan (DAPODIK) Dinas Pendidikan dan Kebudayaan Kota Medan

Abstract

The objective of the research is to formulate an accurate strategy for increasing the satisfaction of service users in the Dapodik section of the Education dan Culture Agency, Medan. The research employs a descriptive qualitative approach. Describing the research result involved using various scientific methods and valid, accurate data in the form of narative or words. The data were gathered using various techniques and instruments for gathering the data. The result of the research shows that the service provided by the Dapodik Section of the Education dan Culture Agency, Medan for its service users is properly adequate and satisfactory even though some crucial aspects concerning personnel’s disclipines, on time service, service space comfort, and technological problems should be improved. The result of SWOT analysis shows that the position of the Dapodik Section of the Education dan Culture Agency, Medan is between “Weakness” and “Opportunity” which indicates that the strategy of WO is accurately placed in the Dapodik Section of the Education dan Culture Agency, Medan.