Efektivitas Pelayanan Perizinan melalui Aplikasi SiCANTIK Cloud pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Batu Bara

Abstract

Bureaucratic reformation is one of the government's efforts to achieve good governance which has yielded quick change in the state order reflected in its various public policies. The issuance of PP (Government Regulation) No. 24/2018 on Electronic Integrated Business License Service is the Indonesian government's attempt to increase and accelerate business license service in order to make people easier to access business license service which is integrated electronically in one system which can be accessed at any place through the SiCANTIK Cloud Application. Therefore, the researcher tries to explain the effectiveness of licensing service through SiCANTIK Cloud Application at the Investment and OneStop Integrated Service Agency, Batu Bara Regency. The research uses descriptive qualitative method. The location of the research is at the Investment and One-Stop Integrated Service Agency, Batu Bara Regency. The informants are taken by using purposive sampling technique. The data are collected by conducting observation, interview, and documentary study. The result of the research shows that the Licensing Service through SiCANTIK Cloud Application at the Investment and One-Stop Integrated Service Agency, Batu Bara Regency is still not effective, viewed from some indicators, according to the theory of effectiveness by Duncan in steers, as follows: I) target achievement, 2) integration, and 3) adaptation target in the SiCANTIK Cloud Application in providing licensing service in Batu Bara Regency. Server disruptions, the people's lack of knowledge, and the limitation of knowledge of human resources toward the implementation of licensing service through this application become the inhibiting factors of its ineffectiveness even though Socialization, evaluation of the draft of budget and provisioning for the personnel of the Agency about providing licensing service through this application have been carried out.