Analisis Layanan Digital di Perpustakaan Universitas Negeri Medan

Abstract

The concept of digital services, which has been widely implemented in Indonesia, enables users to access information and knowledge from anywhere at any time. The purpose of this study is to determine which aspects of the digital services at the State University of Medan Library are in need of improvement. The method used in this research is a qualitative one, with a descriptive approach as the framework. The study involved four informants who work in various fields of library management, consisting of the head of the library, automation staff, technical services staff, and library services staff. There are three data collection techniques used, namely interviews, documentation, and observation. The findings of this research show that among the four indicators of digital services at the State University of Medan Library: 1) The accessibility of digital services at the State University of Medan Library has an effective management system and good data management. However, there is a downside in that the website is often inaccessible due to excessive information leading to overload. 2) The innovation of digital services at the university optimizes standard operational procedures, work mechanisms, and effective information flow. This innovation aims to improve service quality. 3) The quality of digital services at the university is quite good. The collections provided are quite complete, i.e., tailored to the needs of users. 4) The productivity of digital services continues to improve. The digital services enhance activities such as information searching, borrowing, and others, thus making it easier and more practical for the users. Overall, the State University of Medan Library is at quite a good level, marked by the availability of a website that can be accessed at any time, which enables access to e-books, electronic journals, articles, audiovisual materials, and services like Turnitin, theses, and others.