Pengaruh Kesesuaian Individu-Organisasi, Keseimbangan Kehidupan Kerja, dan Kecerdasan Emosional terhadap Perilaku Kewargaan Organisasi Pegawai Kantor Pusat PDAM Tirtanadi Provinsi Sumatera Utara

Abstract

Organizational citizenship behavior is very necessary in all companies, especially for companies that provide public services such as PDAM TirtanadiProvinsi Sumatera Utara. Organizational citizenship behavior is an individual behavior that exceeds the demands of a role in the workplace. This organizational citizenship behavior is expected to be carried out by all employees. Therefore it is very important to examine organizational citizenship behavior because it is able to improve the quality of employee services so that it will have an impact on improving the work quality of employees at PDAM Tirtanadi Provinsi Sumatera Utara’s Headquarter. The purpose of the research is to find out and analyze the effect of person-organization fit, work life balance, and emotional intelligence on organizational citizenship behavior of employees at PDAM Tirtanadi Provinsi Sumatera Utara’s Headquarter. The type of research used is associative research. The population of this research is 408 permanent employees of PDAM Tirtanadi Provinsi Sumatera Utara’s Headquarter. The sample in this study amounted to 81 employees using the proportional cluster random sampling method. Data collection is done through distributing questionnaires to permanent employees of PDAM Tirtanadi Provinsi Sumatera Utara’s Headquarter. The data analysis technique used is descriptive statistical analysis and inferential statistical analysis, namely by multiple linear regression. The results showed that partially the personorganization fit has a positive and significant effect on organizational citizenship behavior. Work life balance partially has a positive and significant effect on organizational citizenship behavior. Emotional intelligence has a positive and significant effect on organizational citizenship behavior. The variable that most dominantly influences organizational citizenship behavior is emotional intelligence. Simultaneously it shows that person-organization fit, work life balance, and emotional intelligence have a significant effect on organizational citizenship behavior of employees of PDAM Tirtanadi Provinsi Sumatera Utara’s Headquarter.